Terms & Conditions

HOME MEAL DELIVERY SERVICE

 

1. What is our operating hours?

  • Our office hours are from 9.00 am to 6.00 pm (Mondays to Fridays) 

2. When is the latest time to place and confirm my order? 

  • We require 2 working days advanced notice for order placement and confirmation upon payment for each order

3. When should I make payment? 

  • First time and trial meal customers have to make payment via credit card or bank transfer before order commence.

  • Payment must be made before the commencement of Contract period. Customer whose Contract is under auto renewal must make payment 3 days prior to the next Contract. 

4. How can I make payment?

  • Credit card- Call in or fill up credit card authorization form.There is a surcharge of 2% per transaction payment by credit card effective on September 2019

5. What is the delivery timing?

  • Lunch Delivery – 0930hrs to 1330hrs

  • Dinner Delivery – 1500hrs to 1900hrs

  • Specific delivery time will not be available

  • Please call 62551000 or sms 91151708 if your delivery is beyond the

    stipulated delivery time.

6. Is the service available every day?

  • Meal delivery service is available on weekdays only, we do not deliver on weekend, Public Holidays, 1 day before Lunar New Year Eve. 

7. Can I postpone my meal?

  • For 20 consecutive day package, postponement is limited to 3 Days only and the Contract will be extended. There will be NO replacement if postponement is beyond 3 days

  • Trial orders must be in consecutive days with no postponement allowed.

  • No cash will be refunded. For 20 days contract, meal will be replaced if

    customer called in to inform 1 working day in advanced before 11am. 

8. Will there be any cash refund if I want to cancel or terminate my contract?

  • No cash will be refunded for early cancellation, termination of contract when service has commenced or after payment for the contract is made. 

9. Do I have to call in to renew my Contract?

  • 20 days Contract will be on auto renewal basis unless customer call inform 2 days before contract period ends to stop the renewal.

  • Trial Contract is NON AUTO RENEWAL. 

10. What if I had forgotten to call to terminate my Contract and it has been auto renewed?

  • Tiffin carrier collection will be chargeable at $3.00 (w/GST $3.21) per trip

  • Food that has left the kitchen or delivered will be chargeable at $7.00 (w/GST $7.49) per serving per day. $10.00 (w/GST $10.70) per serving

    per day for 1 pax contract. 

11. Do I need to wash the Tiffin Carrier?

  • For hygiene purposes. Tiffin carrier must be washed before returning to us.

  • Unwashed Tiffin is chargeable at $3.00 (w/GST $3.21) per Tiffin carrier. 

 

12. What if I lost or damage the Tiffin Carrier?

  • A PENALTY of $20(w/GST $21.40) will be imposed. 

13. Should I heat up the food before consume?

  • Customers are advised to store the food in the refrigerator upon receiving the food and heat up prior to consuming. Please do not place tiffin over stove or microwave container. 

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14.Any charges for condominium?

  • An additional charge of $20.00 ($21.40 w/GST) will be imposed for deliveries to Condominiums.

  • The amount will be waived if you leave the food with the guardhouse/security post.

 

15. The company reserves the right to refuse or terminate any service as we may deem fit.

 

16. No changes of address during the 20 days contract.

1 Enterprise Rd, Singapore 629813

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Company Registration No. : 201801073K | AVA License No. PL14E0059